Guest Comment Card” is what used to be called the program for measuring guest satisfaction. These days, however, we electronically conduct Guest Satisfaction Surveys, as “stand alone” programs or in conjunction with Quality Assurance Inspections. Many companies find it very effective to have their properties inspected once a year and compare the results with ongoing Guest Satisfaction Surveys.

Our website-interactive software reports to your corporate office and individual properties electronically, on a monthly basis. Naturally, all data and results are available “real time.” Your employees need do nothing. We take care of the entire program! After a reservation has been confirmed, the guest’s name, departure date and e-mail address are input into a dedicated website. Immediately after the guest has checked-out, we send a high quality ‘thank you note’, requesting the guest to follow a link and complete a fast and simple guest questionnaire. Once the guest clicks on “submit,” the data enters into a database which retains and calculates the results for a particular month, also producing year-to-date figures and a comparison with the results of the last quality inspection performed at the location.

Guest Satisfaction Surveys
Guest Satisfaction Surveys are a powerful management tool to measure how your guests feel about your products and services. They have also been found to inspire guest loyalty and create repeat business. As a separate additional service, we can perform regular, quarterly mailings to this database which promote special offers and remind the guest “that it is time to book again.” In addition, there are many other ways of keeping the name of this hotel or resort in front of the guest year-round, such as post departure “thank you" notes with links to the Guest Satisfaction Survey, regular high quality marketing messages to remind guests of your properties, assistance with reservations, specials, bounce-back offers, possibly an electronic newsletter, etc.
During the year the uest will receive a birthday wish, and a year later the guest will be reminded that “it’s time to make that reservation again.” There are also many other ways to stay in touch with your guests, such as ‘wish you were here’ promotions! This program takes advantage of existing technology to deliver a series of one-to-one, personal full-color marketing messages to your guests in a cost-effective manner. Perhaps best of all, it is a turn-key guest communication solution; it hardly causes additional work for your properties’ employees.
Guest Satisfaction Surveys, like most of our services, can be customized exactly to your liking. Contact us for more details.





    
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